Frequently Asked Questions (FAQ) – Base

1. What type of products does Base offer?
Base offers a wide range of trendy and comfortable fashion wear, including t-shirts, shirts, panjabis, hoodies, joggers, jeans, jackets, and accessories for kids, both men and women.

2. Is Base a Bangladeshi brand?
Yes, Base is a proudly Bangladeshi fashion brand committed to providing high-quality clothing that reflects local style with a modern touch.

3. Where can I buy Base products?
You can shop from our official website(https://virgobd.com) , through our social media pages(https://www.facebook.com/virgoretail/), or visit our physical outlets (https://virgobd.com/store-locator). Delivery is available across Bangladesh.

4. Do you deliver nationwide?
Yes, we offer delivery to all locations across Bangladesh through trusted courier partners.

5. How long does delivery take?
Delivery typically takes 2–5 working days, depending on your location.

6. What payment methods are accepted?
We accept Cash on Delivery (COD), Bkash, and online card payments through secure gateways.

7. Can I return or exchange a product?
Yes, we have a return and exchange policy. Products can be exchanged within 15 days of delivery if they are unused and in original condition. Some conditions may apply.

8. How do I know which size to order?
Please refer to the size chart available on each product page. You can also message us on Facebook or Instagram for size help.

9. Do you offer discounts or have ongoing sales?
Yes! We regularly offer seasonal discounts and exclusive online deals. Stay updated by following our social media pages.

10. How can I contact Base customer support?
You can message us directly on our official Facebook/Instagram pages, or call us at 01960888999